Our Commitment to Quality

Our goal is to deliver quality services to our clients. If you are unhappy with our services or with any agency procedure, you are entitled to express that dissatisfaction verbally and/or in writing.  Services at LFCS are strength-based and collaborative, promoting respect and positive behavior in a safe and secure environment. We assess potential clients for appropriateness of service and may refer to other resources to best meet the needs of the client. We value the opportunity to provide services to you. As a client at LFCS, you are entitled to certain rights and have certain responsibilities. These rights and responsibilities vary based on the services you are seeking.  LFCS respects your right to confidentiality and makes every effort to protect your Health Information.

To learn more, read our Our Commitment to QualityPrivacy Practices, and Rights & Responsibilities brochures or ask your service provider for more information.

 

Accreditations

Better Business Bureau


Licensing and Certifications

Missouri Department of Mental Health (DMH) – Certification of Mental Health Services
Missouri Department of Social Services, Children’s Division (DSS-CD) Child Placing License
Missouri Department of Health & Senior Services (DHSS) – Child Care Center License

 

How to Report a Concern
Our commitment is to serve families and children throughout the State of Missouri in a quality manner.  To this end, we ask ourselves the critical questions: Are we effective in getting results? What are the challenges we face? and How can we do better?  These questions help guide our activities and improve on the systems that support our day-to-day operations.

Please feel free to contact our staff with any questions,
comments or concerns you may have at 314-787-5100.

Or click a link below to access each of the following:

Lutheran Family & Children’s Services

Council on Accreditation

NAEYC

Child Care Center

Better Business Bureau