Grievance Policy

LFCS wants you to be satisfied with the services that you receive. If you are unhappy with our service or with any agency procedure, policy, decision, or action taken by LFCS, we encourage you to discuss your concerns with the appropriate staff within the Agency. If you feel that your concerns are not resolved, you are entitled to express your concerns in writing through a formal complaint/ grievance process.

To learn more, read our Our Commitment to Quality, Privacy Practices, and Rights & Responsibilities brochures or ask your service provider for more information.

Para los lectores en español, lea los folletos en español de Nuestro compromiso con la calidad, las prácticas de privacidad y el Aviso de telesalud o solicite más información a su proveedor de servicios.

How to File a Complaint or Grievance

If the matter is not resolved satisfactorily through informal discussion, a statement may be made by completing the form and submitting it to the address listed below:

Grievance Form

Michelle Meier
9666 Olive Blvd., Suite 400
St. Louis, MO 63132
(314) 787-5100

1-866-326-LFCS (5327)

[email protected]

Any complaint or grievance submitted in writing will be forwarded to the Program Manager and Program Director immediately. A written response to the statement shall be provided within 7 business days. If the problem is not resolved to the satisfaction of mutual parties, the grievance may be appealed to the following list of administrative personnel:

1. Program Director
2. Chief Program Officer
3. President/ CEO

Under no circumstances will you be discouraged from expressing a complaint or a grievance about a service or staff member of LFCS, nor will any action be taken against you for voicing your concerns. We will work to address any issues in a timely manner, so that we can continue to provide the highest quality services to our clients.