Our Commitment to Quality

Our goal is to deliver quality services to our clients. If you are unhappy with our services or with any agency procedure, you are entitled to express that dissatisfaction verbally and/or in writing.  Services at LFCS are strength-based and collaborative, promoting respect and positive behavior in a safe and secure environment. We assess potential clients for appropriateness of service and may refer to other resources to best meet the needs of the client. We value the opportunity to provide services to you. As a client at LFCS, you are entitled to certain rights and have certain responsibilities. These rights and responsibilities vary based on the services you are seeking.  LFCS respects your right to confidentiality and makes every effort to protect your Health Information.

To learn more, read our Our Commitment to Quality and Privacy Practices brochures or ask your service provider for more information.

 

Accreditations

COA Hague logo

National Association for the Education of Young ChildrenNAEYC logo

Better Business Bureau


Licensing and Certifications

Missouri Department of Mental Health (DMH) – Certification of Mental Health Services
Missouri Department of Social Services, Children’s Division (DSS-CD) Child Placing License
Missouri Department of Health & Senior Services (DHSS) – Child Care Center License

 

How to Report a Concern
Our commitment is to serve families and children throughout the State of Missouri in a quality manner.  To this end, we ask ourselves the critical questions: Are we effective in getting results? What are the challenges we face?; and, How can we do better?”  These questions help guide our activities and improve on the systems that support our day-to-day operations.

Please feel free to contact our staff with any questions,
comments or concerns you may have at 314-787-5100.

Or click a link below to access each of the following:

Lutheran Family & Children’s Services

Council on Accreditation

Hague
If for any reason you are dissatisfied with the results of the resolution reached by LFCS and believe that LFCS is not in compliance with the Hague Convention on Intercountry Adoption, the Intercountry Adoption Act (IAA), the regulations implementing the IAA or the UAA (Universal Accreditation Act), the families and individuals working with LFCS may report grievances they have against LFCS to The Hague Compliant Registry (HCR) on the Consular Affairs public website.

The Hague Complaint Registry has been established to receive and maintain records of grievances about accredited agencies, temporarily accredited agencies and approved persons who provide intercountry adoption services in accordance with Federal Regulations, 22CFR 96.70.

Lutheran Family & Children’s Services takes its status as a Hague accredited agency very seriously and in accordance with Hague regulations and since the agency’s accreditation in April 2008, LFCS has submitted, on a semi-annual basis, a summary of all grievance that may have been received during the preceding months. These reports will also include an assessment of discernible patterns in grievance and if such a pattern were present, what changes in LFCS were made or plan to be made as a result of such grievances.

NAEYC

Child Care Center

Better Business Bureau